90 Day Money-Back Guarantee(Silk Pillowcases)

We're proud to offer a risk-free 90 day money-back guarantee on the Cool Side Of The Pillow Silk Pillowcases. Not happy? No problem! Just follow our money-back guarantee protocol to receive a full refund. 


How to claim your money back:
1. To be eligible to claim a refund, individuals must have purchased CoolSideOfThePillow's Silk Pillowcases from a retailer store or online store.

2. On the day your parcel is delivered, email a customer care representative at coolsideofthepillow.sh@gmail.com a blank email with the subject header "90 Day Money-Back Guarantee". A 90-day money back is not guaranteed without this procedure.

3. Trial our Silk Pillowcase for at least 70 Days from date of purchase, but for no more than 90 days.

3. If you are not completely satisfied by the performance of our Silk Pillowcase, email a customer care representative via the same email chain sharing your review and money-back request.

To get a refund, the product must be intact, and to verify this, please send us the video of the product and short review of why you want to refund it.

4. Once approved, return the our Silk Pillowcase (in its original packaging) via a trackable mail service 100 days from date of purchase to the address provided by our customer care representative.

5. Incomplete, indecipherable or illegible claims will be deemed invalid. 

Real postage costs for the sending and return of our Silk Pillowcase are the full responsibility of the Claimant and will not be refunded.

6. Once returned, our Silk Pillowcase's purchase price will be refunded to you.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.